Privacy Policy

1. Introduction

RankTack ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered SEO content platform ("Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, and password when you create an account
• Website Information: URLs, descriptions, niches, and content preferences for sites you add
• Platform Credentials: Shopify store access tokens and WordPress application passwords for publishing
• Payment Information: Billing details processed through Stripe (we do not store full payment card numbers)
• Content Preferences: Tone of voice, custom instructions, CTAs, and image style preferences
• Support Communications: Messages you send through our support channels

2.2 Information We Collect Automatically

• Usage Data: Pages visited, features used, and actions taken within the Service
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and referring URLs

2.3 Information from Third Parties

• OAuth Providers: Profile information when you sign in with Google
• Website Crawling: Publicly available content from your websites and competitor sites for keyword research and content generation
• SEO Data: Keyword metrics, search volumes, and difficulty scores from data providers

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Generate AI-powered content tailored to your preferences
• Publish content to your connected platforms (Shopify, WordPress)
• Process payments and manage your subscription
• Perform keyword research and competitor analysis
• Send service-related communications and updates
• Respond to your inquiries and provide customer support
• Improve and optimize the Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Firebase (Google): Authentication and identity management
• Convex: Database and backend infrastructure
• Stripe: Payment processing and subscription management
• OpenRouter: AI model providers for content generation
• DataForSEO: SEO keyword and search data
• Exa: Web crawling and competitor research

4.2 Connected Platforms

When you connect Shopify or WordPress accounts, we share content and necessary data to publish articles on your behalf.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Secure storage of credentials and sensitive data
• Access controls and authentication requirements
• Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account cancellation:

• Account data may be retained for a reasonable period to allow reactivation
• Generated content and analytics may be retained for service improvement
• We retain data as required to comply with legal obligations

You may request deletion of your data by contacting us at the email below.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing

To exercise these rights, contact us at support@ranktack.com. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences
• Analyze usage patterns to improve the Service

You can control cookies through your browser settings, but disabling cookies may affect Service functionality.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected data from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the Service, you consent to such transfers.

We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

12. California Privacy Rights

California residents have additional rights under the CCPA, including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information. To exercise your rights, contact us at support@ranktack.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

Your continued use of the Service after changes indicates acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@ranktack.com